Frequently Asked Questions - Premier Solutions Frequently Asked Questions - Premier Solutions

Frequently Asked Questions

We'd love a permanent sensory room but we don't have a spare room. What can we do?

Not every project can allocate a room on a permanent basis to be a sensory space. This is why we created our portable sensory studio. These are fully mobile trolleys that fit through standard doors so they can be taken to different rooms throughout the day. These are particularly popular on hospital wards where many different patients may benefit from a sensory experience but are bed bound. We also have some of our individual products such as our Magic Rainbow Tube available on a small mobile plinth.

What size room is best?

The size of the room required will depend on what you want the room to do for you. A small room filled with a lot of equipment can look cluttered and doesn’t create the right look for a sensory or calming room, just like a large room with very little equipment in it can look sparse and doesn’t create a feeling of comfort and calm, a place where you will relax and benefit from the sensory space experience.

We have worked on projects in the past as small as 3m x 3m, right up to larger facilities of 9m x 5m. The quantity of equipment we will specify for your project will be correct for the space available. 

What will our room look like once it's completed?

As part of your free quotation we provide you with 3D drawings showing how your sensory room or pool will look. This gives you a clear idea if this is the overall look you are after. If you’re not happy about certain proposals let us know and we can make the changes to the model until you’re happy. A revised written quotation will then follow explaining the changes and the revised project cost. 

Do I really need a blackout?

In order for the sensory environment to work well, a blackout should be created. This may be achieved in various ways.

  • Installing standard “blackout” roller blinds to all windows, glazed doors and skylights. Please do not be tempted to use Venetian or Vertical blinds or coloured blinds as a successful blackout will not be achieved. 
  • Blackout curtains” could be used. Blinds and curtains are now available with black on the outside and white on the inside. These are particularly suitable for an installation, providing a projection screen in the room that the lighting can illuminate in any colour. 
  • For skylights, or simply to save money it is possible to paint the windows or fit them with a blackout film. Please contact a local specialist who can talk you through your options.

If you are considering having “automatic lighting” (lights that turn themselves “on” when they sense movement), ensure that your electrical contractor provides you with manual override switches to allow you to turn them “off” during sensory sessions. Please ensure that blackout is available before the installation is complete as the programmer may be unable to see the light beams for programming in daylight.

What colour should I paint the walls?

If you are considering re-decorating the sensory room or sensory pool use a white or magnolia colour, or certainly a light colour. This will provide the lighting with a natural projection screen allowing the lights to change the whole colour of the room by reflection. This also applies to the tiles selected for the pool. White is the ideal. Remember that dark blue tiles when lit with red light will give you an undesirable “brown pool”. 

Is everything controlled by a PC?

No. We pride ourselves in making things easy to use wherever possible. The last thing you need is to be spending time logging into a PC and having to set up a schedule for your lesson. Of course there will be certain items that do require a PC to operate such as the interactive floor systems and the Opti-Music beam systems, however, everything else is either “Plug n Play” or has been pre-programmed for you and these can be accessed at the touch of one button. 

A lot of our pupils lie on their backs. Can you do anything on ceilings?

Yes we do, both in sensory rooms and sensory pools. This can range from interactive or passive lighting panels, animated LED tape to our interactive projections systems being used to project the imagery onto the ceiling. Obviously there will be limitations as to what we can do given the type of ceiling you have.

Please remember if it is a new build to have a smooth finish on your ceiling if you require some form of projection as exposed wooden beams or steel structures will distort the projected images and you will find it hard to see them clearly. If a smooth ceiling is not achievable don’t worry, there may be other ways we can give you ceiling projections. Please call us to discuss your options. 

Can I add more products in the future when I get more funding?

Yes it is quite likely that this can be achieved. If you know at the design stage that your room will be completed over multiple stages let us know so that we can make allowances for additional sockets, cable specifications right from the start. this way, it avoids having to rip out previous cabling.

This is particularly true for sensory pools as the products are often installed on overhead trussing rigs. Knowing that you may be fundraising for the LED tracking beams to be installed by us at a later date, we will install all the infrastructure required for these at the initial installation so that when you tell us you have the funding, it is literally a case of install the products on the rig and add in some additional programming.

Do you offer maintenance/ service agreements for after the warranty?

Yes we do. We can attend site and service the equipment we have installed. This may be arranged for once or twice a year. There are various levels of service ranging from a simple test & clean to a fully comprehensive test, clean & repair, where any faults are repaired. If a product cannot be repaired due to its age or parts are no longer available, you would be advised of a new alternative. We may even be able to service sensory equipment installed by others in the same or different rooms. 

How tall should I have the wall padding?

This is one of the most common questions we get asked. You need to consider what the purpose of the wall padding is. For a child that bangs their head on a wall the padding needs to be taller than the child. However, what happens if next year a taller child needs to use the padded calming room? Having the padding fitted to a taller height from the start means that the padding can be fitted in one length and not have another row of padding fitted at a later date.

For someone who has destructive tendencies we recommend that the top line of the padding should be out of reach when they stretch their arm up. If they can reach the top line of the padding when it isn’t fitted up to the ceiling, our experience tells us they will try to pull the padding out of its fixings. 

If you want wall padding to the height of the door architrave, if the overall floor to ceiling height is only a further 250mm high, consider padding the walls floor to ceiling as you will be left with a small section of wall that will become a dust trap and will need decorating.